Frequently Asked Questions | FAQ (2024)

Using Your Card Account

One way is to withdraw your money at an ATM or spend all the money on your Card Account. You can also request the funds be sent to you via check (mailed within 3 or 4 weeks). There is a $5.95 fee for receiving a check. To do this, call us at 1-866-387-7363, orlog in to the Online Account Centerto close your account.

Contact Customer Service via our toll-free number 1-866-387-7363 or file an online dispute.

  • Log in to the Online Account Centerto get started.
  • From the main menu, select ‘Help’ and then ‘File a Dispute’ to start the dispute process.
  • You will need your PIN to access this online service.

No. Loans or payday advance loans are not available from Netspend. However, you can deposit loan proceeds from other companies into your Netspend account, just like with a bank account.

Log in to the Online Account Centerto transfer money between your Netspend card account and your Savings Account.

You can transfer money to family members or friends who also have Netspend cards.Log in to the Online Account Centerto and select ‘Send Money’ to learn more.

You can call your biller and pay over the phone using your Netspend card number if that option is available. Netspend also offers the MoneyGram® ExpressPayment®Service for a fee.Log in to the Account Centerfor more details.

You should immediately contact Customer Service via our toll-free number, 1-866-387-7363. Or, you canlog in to the Online Account Centerto report your card lost or stolen. From the main menu, select ‘My Account’, ‘My Prepaid Cards’ and then ‘Report Card Lost/Stolen’. You will also be able to order a new card.

Gas stations, hotels and car rental agencies frequently preauthorize a transaction, which means they place a hold on your card until they know the final amount owed. Here are some common situations when an authorization hold will apply if you use your Netspend card.

  • Using a Netspend card to pay for gas at the pump.You choose to pay for gas at the pump using your Netspend card. Let’s say you fill your gas tank with $35.00 worth of gas. However, a temporary authorization hold of up to $100 or more may be placed on your Card Account. Typically within three days, the transaction will settle for only the actual amount of the gas purchased. That means the additional funds that were being held will be released back to the card, thus making those funds ($65.00 or more, depending on the amount of the hold) available to you.Note: you can avoid the authorization hold by paying with a Netspend card at the cashier inside the gas station instead of paying at the pump.
  • Using a Netspend card to pay for a car rental.You can use a Netspend card at car rental agencies that accept prepaid cards. However, they usually require a deposit of 15 percent more than the cost of renting the car. The rental agency will put an extra hold on the account for that amount of money and the hold could last for a couple of weeks. We suggest that you call the car rental agency to inquire about how much they require for a standard deposit if paying with a prepaid card and how long a typical authorization hold on a prepaid card will last.
  • Using a Netspend card to pay for a hotel roomYou can use a Netspend card at select hotels that accept prepaid cards to make a room reservation. However, you should expect the hotel to place a hold on your card. The hold will typically cover the hotel room rate plus an additional 15 percent, and the funds will be held until the hotel settles the transaction. A typical hotel authorization hold could be released the day of checkout, or the hold could take up to several weeks to be settled and released. We suggest that you call the hotel to inquire how much a typical authorization hold is for hotel rooms if paying with a prepaid card, and how long a typical authorization hold on a prepaid card will last.

You can transfer money to another Netspend account online for free.Log into learn more.

Yes, your Netspend Card can be used anywhere Debit Mastercard or Visa debit cards are accepted – online, in stores, and over the phone.

To comply with federal regulations, there are limits affecting how much money can be loaded, withdrawn and spent by each cardholder.

The maximum amount you can spend or withdraw at a time varies by type of transaction. Use this chart to determine the limits.



Purchase Transactions$4,999.99 every 24 hours
Over-the-counter Cash Withdrawals$4,999.99 every 24 hours
ATM Cash Withdrawals$325.00 per withdrawal, $940.00 per day, up to 6 per 24 hours

With a Netspend Prepaid Debit Card, you can make purchases at stores, over the phone and online. Use it anywhere Debit Mastercard and Visa debit cards are accepted. Withdraw cash at ATMs worldwide. Pay bills, rent and other necessities. (Fees may apply.)Learn more.

To check your balance for free,log in to your Online Account Center, where you can see your balance, your deposits and transaction history. Or, sign up forAnytime Alerts™to receive a text message including your card account balance, after every transaction. After you’ve signed up for Anytime Alerts, text the letters ‘BAL’ to 22622 anytime, and your account balance will be sent to your mobile phone. You can also check your balance for a $0.50 fee by calling our toll-free number 1-866-387-7363 or when making the inquiry at a participating ATM located in the U.S.

Frequently Asked Questions | FAQ (2024)


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