What’s changing with my online and mobile banking for my business?
TFCU has partnered with an industry-leading provider in online and mobile banking to enhance the platform for our financial services for businesses. These changes will take effect in the fourth quarter of 2024. If you hold TFCU business accounts, you’ll need to download the new app named Tinker FCU Business in the Apple or Google Play app store. To log in for the first time, you’ll follow the steps below.
- Use your existing username and password to log in.*
- Follow the one-time prompt to confirm your identity.
- Update your password.
Your new desktop log in for online banking will be found at TinkerFCU.org. Click the drop-down menu in the main navigation and select “Business Login” to get started. Follow the steps above to confirm your identity and update your password.
*If the system does not accept your credentials, it may be because your username doesn’t meet the criteria set by the application and you’ll need to re-register. If you need further assistance, contact our Member Service Center at 405-732-0324.
Will there be downtime associated with this update?
Your current online and mobile banking platforms will go into “read only” mode on October 4. After that, you can make the transition to the new platform to see updated account information and account history.
Will there be any temporary branch closings associated with this change?
Yes, TFCU’s Edmond North branch, located at 1016 W Covell Road, will be closed all day on October 5, 2024. If you need to make a deposit in person at a branch on this day, you can visit one of our other branches in Edmond, listed below.
- Edmond East
3141 S Bryant Ave, Edmond, OK - Edmond West
1401 N Kelly Ave, Edmond, OK
Is the website changing?
Yes. In the fourth quarter of 2024, all TFCU business account information and your online banking login will be found at TinkerFCU.org.
Will my account numbers change?
Yes, when you log in to your online and mobile banking, you’ll be able to see your new business account number or you can visit a TFCU branch for assistance.
Will the routing number change?
Yes, the routing number associated with your accounts will change to 303085829.
Will I need to make changes to my ACH and draft transactions?
Yes, please use ABA routing number 303085829 instead of 103103266, and the new 13-digit MICR account number found in your new online and mobile banking. If you need assistance, please contact us at 405-340-2775.
Will I be able to conduct my in-person business at any TFCU branch?
You’ll be able to conduct your standard business account transactions like deposits and payments at any TFCU branch. At this time, commercial loan applications will still be handled at our Edmond North branch located at 1016 W Covell Road.
Will there be any changes to my account statements and notices?
Yes, you will start to receive separate statements for each of your TFCU business accounts. They will look a little different than before, but they will have all the information you need and you can opt in to receive check images.
Will there be changes to Bill Pay?
Yes, all payments scheduled before the downtime will process as scheduled. To make the update, Bill Pay will be unavailable September 30 through October 7.
Will my loan payment process change?
You will be able to conduct all of your loan payments and account transfers within the new business online and mobile banking platforms or in person at any TFCU branch.
Will I be able to use Positive Pay?
Yes, Positive Pay will be available in the new online and mobile banking. We will contact existing Positive Pay users in the fourth quarter of 2024 to assist with the transition.
Will my remote deposit machine change?
If you’re currently using a remote deposit scanner for your business, we’re excited to provide new software that offers a more user-friendly experience. We’ll be contacting you about your update between September 23 and October 11.
Do I need to order new checks?
If you’re currently using checks for your business, you will still be able to use your old checks. If you would like to order new checks, you can do so through your online and mobile banking, by calling the Member Service Center at 405-732-0324, or in person at any full-service TFCU branch.
Is my business debit card changing?
Yes, please expect to receive a new special-edition “Black Mesa” TFCU Business debit card in Q4 2024. You’ll be able to use your current debit card until you receive your new card.
For more details about the TFCU Business debit card, please visit: TinkerFCU.org/business/debit-card
Will my transactional history carry over?
Yes, transactional history, including check images, from the past two years will be available in the new platform. Statements from the past seven years will be available to download.
Will I still be able to access my eStatements in online and mobile banking?
Yes, statements from the past seven years will be available in the new platform.
Will the names of my accounts change?
Yes, when you log in to your new online and mobile banking, you’ll see your new account names or you can visit a TFCU branch for assistance. The table below shows the former names of accounts and what they’ll be called moving forward as part of the TFCU system.
Details about your TFCU accounts listed above can be found at TinkerFCU.org, or contact our team at 405-340-2775 with any questions.
Will terms and conditions for my accounts and services change?
Yes. Please expect to receive updated terms and conditions by mail for your TFCU accounts in September 2024.
